Knowledgebase

Can I cancel my account?
 You can cancel your account with us at ANY time. To cancel your account you must: Log...

Can I change my billing cycle?
Yes! Just open up a support ticket, and we can adjust your account to any billing cycle that is...

Can I change my payment option?
 Yes, you are able to change your payment gateway anytime during your stay here at Holdfire....

Can I pay with credit card?
Yes, you can pay with a debit/credit card through the Google Checkout, or PayPal. The following...

Can I upgrade to the current plan resources?
 Throughout the year we upgrade our Shared and Basic plans to offer resources that are...

Can I upgrade/downgrade my hosting package?
 You are able to upgrade or downgrade your current package by submitting a support ticket...

Do you offer custom hosting packages?
We currently do not offer custom hosting packages for shared or reseller accounts, but if you are...

How do I renew my service?
 Your service (monthly/bi-monthly/semi-annual/annual) is not renewed automatically,...

How does the billing cycle work?
For Shared Accounts: Upon creating your hosting account, you are prompted to an invoice to pay...

I have outstanding invoices, but I want to cancel my account.
 When a client requests a cancellation and has an outstanding debt with us, the cancellation...

Is my order approved and created automatically?
Due to increased internet fraud, accounts are not activated nor created automatically. This is to...

What happens if I go over by bandwidth limit?
If you go over any bandwidth your account will be suspended for the rest of the month. This...

What methods of payment do you accept?
 We currently accept payments from:  Paypal - With PayPal you can use your PayPal...