Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Can I cancel my account?
You can cancel your account with us at ANY time. To cancel your account you must: Log...
Views: 658

Can I change my billing cycle?
Yes! Just open up a support ticket, and we can adjust your account to any billing cycle that is...
Views: 483

Can I change my payment option?
Yes, you are able to change your payment gateway anytime during your stay here at Holdfire....
Views: 490

Can I pay with credit card?
Yes, you can pay with a debit/credit card through the Google Checkout, or PayPal. The following...
Views: 500

Can I upgrade to the current plan resources?
Throughout the year we upgrade our Shared and Basic plans to offer resources that are...
Views: 356

Can I upgrade/downgrade my hosting package?
You are able to upgrade or downgrade your current package by submitting a support ticket...
Views: 473

Do you offer custom hosting packages?
We currently do not offer custom hosting packages for shared or reseller accounts, but if you are...
Views: 437

How do I renew my service?
Your service (monthly/bi-monthly/semi-annual/annual) is not renewed automatically,...
Views: 514

How does the billing cycle work?
For Shared Accounts: Upon creating your hosting account, you are prompted to an invoice to pay...
Views: 475

I have outstanding invoices, but I want to cancel my account.
When a client requests a cancellation and has an outstanding debt with us, the cancellation...
Views: 627

Is my order approved and created automatically?
Due to increased internet fraud, accounts are not activated nor created automatically. This is to...
Views: 1295

What happens if I go over by bandwidth limit?
If you go over any bandwidth your account will be suspended for the rest of the month. This...
Views: 604

What methods of payment do you accept?
We currently accept payments from: Paypal - With PayPal you can use your PayPal...
Views: 334